At Swananda Crafts, we are committed to providing high-quality products that meet your expectations. Please read our Refund & Returns Policy below to ensure a smooth experience.
1. Returns Policy
We take great care in packaging and shipping our products, but in the rare event that you receive a damaged or defective item, please contact us within 48 hours of receiving your order. Our customer support team will guide you on the return process.
- Returns will only be accepted if the item is damaged, defective, or incorrect due to our error.
- Items must be returned in their original condition, unused, and in the original packaging.
- The buyer is responsible for return shipping costs unless the return is due to our error (damaged or incorrect product).
- We do not accept returns for change of mind or if the product has been used.
2. Refunds Policy
Once we receive your returned item, it will be inspected to confirm if it meets our return criteria. If approved, we will issue a refund to the original payment method used for the purchase.
- Refunds will only be processed for damaged, defective, or incorrect products.
- Shipping fees are non-refundable unless the return is due to our error.
- Refunds will be processed within 7-10 business days after we receive and verify the returned product.
3. Non-Returnable Products
We do not accept returns or offer refunds on products that have been used, altered, or damaged after delivery. Custom and personalized items are also non-returnable.
4. How to Request a Return or Refund
If you believe your item qualifies for a return or refund, please contact us at swanandacrafts@gmail.com or call our helpdesk at 7600721307 with the following details:
- Order number
- Reason for return
- Photos of the damaged or defective item (if applicable)
We will review your request and guide you through the next steps.
5. Contact Us
For any inquiries or assistance regarding returns or refunds, please don’t hesitate to reach out to our customer support team.
Thank you for shopping with Swananda Crafts!